How to make Jira issue Unresolved

Problem

If any issue changes its status, it changes the Resolution field. And there is no option for setting it to “Unresolved” (NULL in the Database).

Solution

Edit HTML

On the Issue view, select the resolution field so that its dropdown becomes visible

• Right-click on the dropdown and select the Inspect Element menu option;
• Right-click on the item and choose “Edit as HTML”;
• Add this option manually before the first option tag:

<option value="">Unresolved</option>**

• Hit CTRL+ENTER;
• Go back to the dropdown and select Unresolved;
• Press the check mark to save.

Make Bookmarklet

Create bookmark with following code as URL:

javascript:!function(){function%20e(e,t){t||(t=window.location.href),e=e.replace(/[\[\]]/g,%22\\$%26%22);var%20n=new%20RegExp(%22[%3F%26]%22+e+%22(=([^%26%23]*)|%26|%23|$)%22),o=n.exec(t);return%20o%3Fo[2]%3FdecodeURIComponent(o[2].replace(/\+/g,%22%20%22)):%22%22:null}function%20t(){issueId=e(%22id%22,jQuery(%22%23edit-issue%22).attr(%22href%22)),atl_token=$(%22meta[name=atlassian-token]%22).attr(%22content%22),jQuery.post(%22/secure/AjaxIssueAction.jspa%3Fdecorator=none%22,{resolution:%22%22,singleFieldEdit:!0,atl_token:atl_token,issueId:issueId},function(){document.location=document.location.href})}($=window.jQuery)%3Ft():(script=document.createElement(%22script%22),script.src=%22http://ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js%22,script.onload=t,document.body.appendChild(script))}();

• Place it on your Bookmark Toolbar;
• Click when you need to make the issue unresolved.

Change workflow

There are two possible ways to resolve it:

• Make the “Unresolve” transition, which will target the issue itself and will have only one post-transition function: “Clean Resolution field”
• Add a post-transition function: “Clean Resolution field” in each of the transitions, which should unresolve the issue.